Refund policy

Thank you for shopping at OzBimmer. We want to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.

Return Eligibility:

  • We accept returns within 30 days of the original purchase date.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Exclusions:

  • Some items are not eligible for return due to hygiene or safety reasons, such as intimate apparel, personal care products, and perishable goods.
  • Items purchased on sale or clearance may not be eligible for return unless they are defective or damaged upon receipt.

Proof of Purchase:

  • To complete your return, we require a receipt or proof of purchase. Please retain this documentation for the return process.

Return Process:

  1. Contact us at info@ozbimmer.com.au to request a return authorization.
  2. Once your return request is approved, you will receive instructions on how to return the item.
  3. Please ensure that the item is securely packaged to prevent damage during transit.

Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service for your return to ensure its safe arrival.

Refunds:

  • Refunds will be processed within 7 days of receiving the returned item.
  • The refund will be issued to the original payment method used for the purchase.

Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable.

Final Sale Items:

  • Items marked as "final sale" are not eligible for return or exchange unless they are defective or damaged upon receipt.

Contact Us:

  • If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [contact email/phone number].

This return policy is subject to change without notice. Please refer to our website or contact us directly for the most up-to-date information regarding returns and exchanges.